Shipping & Returns

Returns Policy

You may return any item within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one day of our receiving the package back. It could take as long as 3 weeks from the time that you deliver your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  alternatively, it is our desire to offer the best customer service possible.  Simply send us an e-mail and we will do everything in our power to make sure you get the product you desire and are happy with our service.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping is fixed by location.  In the United States, the cost to ship a product is $4.95.  This covers the cost of a flat rate shipping envelope from the US postal service.  Should the package cost more to ship, we will cover any difference in price.  For Canada, the same flat rate shipping from the USPS is 10.95.  Anywhere else in the world, the cost to ship is $13.95.  Like for the United States, this is the cost of a flat rate shipping envelope.  If the order cannot fit in a flat rate envelope, we will likely split the order into multiple packages that ship separately.  We do this to make international shipping affordable and minimize fraud.